Privacy Policy

Effective date: 26 October 2026

Last updated: 26 October 2026

This Privacy Policy explains how Jokaviproom (“we”, “us”, “our”) collects, uses, stores, discloses, and protects personal information when you visit or use our website, services, products, and related features (together, the “Services”). This Privacy Policy applies to users located in Australia and is intended to be consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Australian privacy law requires a privacy policy to be clearly expressed, up to date, and to include the entity’s identity and contact details, the kinds of personal information collected and held, how it is collected and held, and how complaints are handled. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))

1. Who We Are

Jokaviproom is the controller of your personal information for the purposes of this Privacy Policy, unless we tell you otherwise in a specific notice. If any part of the Services is provided by a related entity, partner, or third-party provider, that party may also be responsible for its own privacy handling in relation to information it controls.

Contact details

Privacy Officer: Privacy Team, Jokaviproom

Email: privacy@jokaviproom.com

Postal Address: Privacy Officer, Jokaviproom, Australia

Website: Jokaviproom

If you contact us about privacy, we will use reasonable efforts to respond within a reasonable time.

2. Scope of This Policy

This Policy applies to personal information we collect through:

• our website and mobile-optimised pages;
• account registration and account management tools;
• customer support channels;
• promotions, surveys, and marketing communications;
• transactions, deposits, withdrawals, and identity verification processes;
• cookies and similar technologies;
• any other interaction where we collect personal information in connection with the Services.

This Policy does not apply to third-party websites, apps, or services that may be linked from our Services. We do not control those third parties and are not responsible for their privacy practices.

3. Australian Privacy Principles

We aim to handle personal information in line with the Australian Privacy Principles, including open and transparent management, collection limitations, quality and security safeguards, access and correction rights, and requirements for cross-border disclosure where applicable. The Privacy Act also requires that our privacy policy be accessible and describe how we deal with complaints and access/correction requests. ([oaic.gov.au](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines?utm_source=openai))

4. Personal Information We Collect

The kinds of personal information we may collect and hold include:

• identifying information, such as your full name, date of birth, and username;
• contact information, such as email address, phone number, and residential address;
• account information, such as login credentials, preferences, and account activity;
• verification information, such as identity documents, proof of address, and other KYC/age verification information;
• transaction information, such as payment method details, deposit and withdrawal history, and billing records;
• technical information, such as IP address, device identifiers, browser type, operating system, and session data;
• usage information, such as pages viewed, features used, clickstream data, and interaction logs;
• communication records, such as emails, live chat transcripts, support tickets, and complaint records;
• marketing preferences and communication opt-in or opt-out status;
• any other information you choose to provide to us.

In some cases, we may collect sensitive information if it is required or permitted by law, or if you voluntarily provide it and we have a lawful basis to collect it. This may include information relating to identity verification, special access needs, or other information you expressly choose to disclose to us. We will handle sensitive information with additional care and only where appropriate.

5. How We Collect Personal Information

We usually collect personal information directly from you when you:

• create or update an account;
• contact customer support;
• participate in promotions or surveys;
• make deposits or withdrawals;
• submit verification documents;
• set account preferences or communication preferences;
• use the Services;
• interact with us by email, chat, phone, or other communication methods.

We may also collect personal information from third parties where appropriate, including:

• identity verification providers;
• payment processors and financial intermediaries;
• fraud prevention, risk screening, and compliance partners;
• marketing service providers;
• analytics and technology providers;
• publicly available sources;
• law enforcement, regulators, courts, or other authorised bodies, where required or permitted by law.

6. Why We Collect, Use, and Hold Personal Information

We collect, use, and hold personal information for the following purposes:

• to create and manage accounts;
• to provide and operate the Services;
• to verify identity, age, eligibility, and account ownership;
• to process payments, deposits, withdrawals, refunds, and chargebacks;
• to comply with legal, regulatory, tax, and recordkeeping obligations;
• to detect, prevent, and investigate fraud, abuse, security incidents, and suspicious activity;
• to maintain the integrity, safety, and security of our Services;
• to provide customer support and respond to complaints or requests;
• to personalise content and improve user experience;
• to analyse website performance, trends, and usage patterns;
• to send service messages, administrative notices, and, where permitted, marketing communications;
• to enforce our terms, rules, and policies;
• to establish, exercise, or defend legal claims.

We will not use personal information for a purpose other than the primary purpose of collection unless the use is permitted by law or you consent.

7. Direct Marketing

Where permitted by law, we may use your personal information to send you marketing materials about our Services, promotions, bonuses, offers, and updates that may be of interest to you. You may opt out of marketing communications at any time by using the unsubscribe instructions in our messages or by contacting us directly.

Even if you opt out of marketing, we may still send non-marketing service communications, such as account notifications, policy updates, security alerts, payment confirmations, and support-related messages.

8. Cookies and Similar Technologies

We use cookies, pixels, local storage, SDKs, and similar technologies to operate and improve the Services. These technologies may be used to:

• recognise your device and remember preferences;
• keep you signed in;
• measure traffic and usage;
• analyse performance and diagnose issues;
• support security and fraud prevention;
• deliver content and, where applicable, advertising more effectively.

You can control cookies through your browser settings and, where available, through our site preferences tools. If you disable some cookies, certain features may not function correctly.

9. Disclosure of Personal Information

We may disclose personal information to:

• our employees, contractors, and authorised personnel;
• group companies and affiliates;
• service providers that host, operate, secure, support, analyse, or improve our Services;
• payment processors, banks, and financial service providers;
• identity verification, fraud prevention, AML, and compliance vendors;
• customer support, marketing, communications, and analytics providers;
• professional advisers, such as lawyers, auditors, accountants, and insurers;
• regulators, law enforcement agencies, courts, tribunals, and governmental authorities;
• any other person or entity where you have consented or where disclosure is otherwise permitted or required by law.

We disclose only what is reasonably necessary for the relevant purpose, subject to legal and contractual safeguards.

10. Overseas Disclosure

Some of our service providers, affiliates, or infrastructure providers may be located outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles or as otherwise permitted by law. Australian privacy law has specific requirements for cross-border disclosure of personal information. ([oaic.gov.au](https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles?utm_source=openai))

Countries where overseas recipients may be located can include, depending on the relevant service or infrastructure arrangement, jurisdictions in which our hosting, cloud, support, analytics, compliance, or payment providers operate.

11. Storage and Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include:

• access controls and authentication;
• encryption in transit and, where appropriate, at rest;
• network and application security monitoring;
• role-based access restrictions;
• secure backup and recovery procedures;
• staff confidentiality obligations and training;
• vendor due diligence and contractual security obligations.

No system is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security. We encourage you to keep your account credentials confidential and to notify us immediately if you suspect unauthorised access.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, to comply with legal and regulatory obligations, to resolve disputes, to enforce agreements, and to maintain business records. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, subject to applicable law and retention obligations.

13. Access to Your Personal Information

You may request access to the personal information we hold about you. Subject to exceptions under applicable law, we will provide access within a reasonable time and may ask you to verify your identity before responding. The Privacy Act and APPs include access rights and require privacy policies to explain how individuals may request access. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))

If we cannot provide access, we will tell you why, where required by law, and explain any available options.

14. Correction of Your Personal Information

If you believe any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that we correct it. We will take reasonable steps to correct the information within a reasonable period, subject to applicable legal requirements. The Australian Privacy Principles require policies to address access and correction arrangements. ([oaic.gov.au](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines/chapter-1-app-1-open-and-transparent-management-of-personal-information?utm_source=openai))

If we refuse to correct your information, we will explain the reasons, where required, and allow you to request a statement be attached to the record if applicable.

15. Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, or if you have any concern about how we have handled your personal information, you may lodge a complaint with our Privacy Officer using the contact details above.

Please include enough detail for us to understand and investigate your complaint. We may ask for additional information to verify your identity and to help us investigate.

We will:

• acknowledge your complaint;
• investigate it in a reasonable time;
• respond with our findings and any proposed outcome;
• take corrective action where appropriate.

If you are not satisfied with our response, you may have the right to raise the matter with the relevant privacy regulator in Australia.

16. Children and Minors

Our Services are intended only for adults and persons who are legally permitted to use them. We do not knowingly collect personal information from children or minors for account creation or use of the Services. If we become aware that we have collected personal information from a child or minor in breach of applicable rules, we will take reasonable steps to delete or de-identify that information, unless retention is required by law.

17. Account Verification and Responsible Use

We may require you to provide information or documentation to verify your identity, age, source of funds, location, account ownership, or other matters relevant to security, fraud prevention, legal compliance, or responsible use of the Services. If you do not provide requested information, we may be unable to provide some or all of the Services or may restrict, suspend, or close your account where permitted by law and our terms.

18. Automated Processing and Fraud Controls

We may use automated tools and risk-scoring systems to help detect fraud, abuse, bonus misuse, multi-accounting, money laundering indicators, payment risk, or other suspicious activity. Such tools may flag accounts or transactions for manual review. These systems do not replace human judgment where a manual review is appropriate.

Where required by law or where it would be unfair or unreasonable to do so, we will not base a decision solely on automated processing without appropriate human oversight.

19. Third-Party Services

Our Services may use third-party service providers for hosting, analytics, identity verification, payments, communications, support, and security. These providers may collect or process personal information on our behalf or on their own behalf in accordance with their own legal obligations.

We are not responsible for the privacy, security, or content practices of third parties outside our control. You should review the privacy policies and terms of any third-party service you choose to use.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, technology, or business operations. When we make material changes, we will revise the “Last updated” date above and, where appropriate, provide additional notice through the Services or by email.

Your continued use of the Services after an update takes effect means you acknowledge the revised Privacy Policy to the extent permitted by law.

21. How to Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact:

Privacy Officer
Jokaviproom
Email: privacy@jokaviproom.com
Postal Address: Privacy Officer, Jokaviproom, Australia

22. Declaration

This Privacy Policy is intended to provide a clear and comprehensive explanation of how Jokaviproom handles personal information for users in Australia. It is written in simple language and is intended to be kept up to date in line with Australian privacy requirements. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))